Customer Service

Customer Service

To our riders,

In light of the global health crisis, we're following all government guidelines to keep our people, and our communities, safe. Though things are far from normal, we're still here to help.

Please feel free to ask us directly using the general enquiries form below and we will email you with a response within 24-48 hours.

FAQ

General

How do I find my local Cervélo retailer?
You can find your nearest Authorized Cervélo Dealer by heading over to the Dealer Locator.
Where is Cervélo located?
We're in Toronto, Ontario, Canada. We have multiple offices and distributors around the world, though. If you're looking for local assistance, check out our Distributor List.
How do I become a Cervélo Dealer?
Thanks for your interest! Head over to our Dealer Application and fill it out. We'll give you a call as soon as we can.
How do I apply for a job at Cervélo?
We're constantly in search of talented, passionate individuals to join our team. Head on over to our Careers Page and see if we're a good fit for you.

Geometry/Sizing

How do I determine what size of bicycle I should buy?
The age-old question, isn't it? There are so many factors that go into bicycle sizing and fit, particularly for high-performance bikes, that we can't offer much help without being able to measure you and see you on a bike. Even then, it's not unusual for someone to be able to ride two different sizes depending on their goals and fit tolerance. That said, we do have some fantastic retailers, and we'd encourage you to go start a conversation with them about what you want from your new bike. You can find the retailer closest to you over at our Dealer Locator.
Where can I find the geometry chart for this bike?
Geometry charts for current models can be found on the associated product page under the "specs" tab. If you're looking for geometry charts from older models, please drop us a line using the form below!
What size bike do I have?
We put stickers with the frame size inside the main triangle on the seat tube of all of our bikes, but many riders remove them. If yours is missing, please drop us a line using the form below, and include your serial number—we'll be able to tell you based on that information.

Paint/Cosmetics

Do you have touch up paint?
Unfortunately, we do not—matching the original color of the frame is rarely advisable, anyway, unless the frame is very new. All colors degrade under UV (i.e. sunlight) and touching up a spot with the original color can sometimes leave a brighter-than-ideal spot on your bike. We typically suggest visiting your local automotive bodypaint shop and asking them to color-match your paint to get the closest match possible. Many automotive parts stores carry touch up paint that can be used as well.
How can I repair damage to my paint/decals?
First, we'd suggest bringing your bike to your authorized Cervélo retailer so they can inspect it to ensure there is no structural damage to the frame. From there, the shop can get in touch with our warranty/QC people if necessary. Damage to paint and decals are not covered under our warrant, but in our experience, chips in clearcoat and basecoat can be easily touched up.

Product questions

Can I convert my Cervélo from R.A.T axles to standard thru-axles?
Most Cervélo disc-brake bicycles can be converted from R.A.T axles to standard thru-axles. You'll need the following parts: Cervélo Thru-Axle Lever - Front [QRA-LVR-F], Cervélo Thru-Axle Lever - Rear [QRA-LVR-R], Cervélo Threaded Axle Fork Insert [QRI-THD], Threaded axle rear derailleur hanger [DRH-WMN112] (Some exceptions apply, please see your Cervélo Authorized Dealer for further assistance).
Can I use my Cervélo on an indoor trainer?
All Cervélo bikes may be used on an indoor trainer, and any Cervélo disc brake equipped frame on a trainer by sourcing a through-axle adapter for standard and direct-drive trainers. Some trainers will require a conversion to standard thru-axles prior to use (see "Can I convert my Cervélo from R.A.T axles to standard thru-axles?"). If installed properly and used carefully, there should be no risk of damaging the frame. Please keep in mind that any damage to the frame, fork, or components caused by use in a trainer is not covered by our limited lifetime warranty.
How often should I have my fork inspected and my headset serviced?
Regular inspection and maintenance of a fork is critical to ensure rider safety. A headset that is too loose or too tight can cause damage to the steerer tube over time. If any abnormalities are detected we'd encourage you to see your local Cervélo retailer so they can assess your fork. A damaged fork should never be ridden as doing so could result in complete failure.
Where can I find my bicycles serial number?
Most of Cervélo’s serial numbers can be found underneath the bottom bracket shell of your bicycle frame. but some models have the serial number located on the left dropout. On older-model bicycles you can find the serial number stamped into the actual bottom bracket shell. The majority of our serial numbers start with SN + the model of bicycle. So, for an R5 bicycle, the serial number would begin with SNR5.
What size tires can I fit on my Cervélo?
If you've ever aired up a 23mm tire in an older road frame, only to find in the space of a month that it's stretched to 25-26mm and no longer fits, you'll know that maximum tire size can be a tricky subject. Beyond a casing stretching, there are many variables involved when determining if a tire/rim combo will fit. The ISO 4210-2:4.10.2 standard for tire clearance states that a minimum of 4mm of clearance must remain between the tire and any frame element. The following article provides a detailed explanation of how we measure and determine maximum allowable tire size: Further Clarity on Tire Clearance. At the bottom of the page you will find a chart outlining the maximum size for our bikes. Remember, the dimensions listed are for measured width, not the width printed on the sidewall.
How much does this bike/frame/component weigh?
We don't typically publish weights, because slight variations in weight are normal: our products are handmade, paint is applied by hand, and different sizes of a frame will of course weigh different amounts. Weights can be found in product reviews, and your local Cervélo retailer will probably be more than happy to put a bike or frame on the scale for you.

Sales

Does Cervélo offer a Military/EMT/Healthcare worker discount?
We do not offer any kind of standard discount since the bikes are not sold by us directly. Your local Cervélo retailer may have a program that you qualify for.
Where can I buy Cervélo small parts and accessories?
Cervélo small parts and accessories are available for purchase at all Authorized Cervélo Dealers. See our Dealer Locator to find a dealer nearest to you.
When will this bike/product be available?
Please consult your local Authorized Cervélo Dealer with questions about new and upcoming products. You can also subscribe to our newsletter (sign up at the bottom of our homepage) to get news and updates on the latest Cervélo products.
Is this bike available in my region/how much does it cost?
Bike availability and pricing/taxes vary from region to region. Give your local Cervélo retailer a call, and they'll be able to tell you what the situation is.
Do you offer an industry purchase program?
We do—if you work in the bike industry, please contact us using the form below for more information.
Where can I see the latest Cervélo news and products?
The best way to stay up to date is to subscribe to the Cervélo newsletter. The sign-up is at the bottom of our homepage, and you can also follow us on Instagram (@cervelocycles), Twitter (@cervelo), YouTube, or Facebook.

Sponsorship

Can Cervélo sponsor me?
Maybe! Due to our heavy involvement with the Men's and Women's World Tour, and their Development teams, direct sponsorships from Cervélo are very limited. If you're competing at the sub-elite level, your best bet is to go through your local Cervélo retailer and ask about sponsorship through our Grassroots program. For Elite level racers, please drop us a line, and we'll be in touch.

Support

How can I get in touch with Cervélo?
You came to the right place! Please give this FAQ a read to see if your question is one that is frequently asked. If not, drop us a line, or call your local Cervélo retailer.

Warranty

What is Cervélo's warranty policy?
Starting January 1, 2004, each Cervélo Cycles Inc. (Cervélo) bicycle frame purchased after this date is warranted by Cervélo Cycles Inc. against defects in workmanship and materials for as long as the frame is owned by the original owner, excluding paint and decals. (Cervélo bicycle frames purchased before this date came with a four year warranty). This covers ALL bicycle frame models Cervélo offers. This warranty is expressly limited to either the repair or replacement of the defective frame – the decision to repair and replace to be at the sole discretion of Cervélo – and no other remedies are available under the warranty.
How do I make a warranty claim?
All warranty considerations and fulfillment must be made through an Authorized Cervélo Dealer. Please take your frame/components and your original proof of purchase to your nearest dealer for further assistance.
Does Cervélo offer a crash replacement program?
We do—everyone's driven a bike into the garage (insert doh! moment here) before! Please take your frame/components and your original proof of purchase to your local Cervélo retailer to start the process.
Where can I find more information about a product recall?
We maintain all information about any active or past recalls on the Product Recall page.